Anglická konverzace pro středně pokročilé

Zimní semestr 2022/2023

1. 1 It’s my job/Where in the world, Arrivals, Singapore
2.  Customer care: Cultural differences in greetings, Find out: points of arrival to the place where you are studying
3.  Listening: Greeting and introducing, Car hire dialogue, Reading: Welcome – the first encounter, Cape Town arrival information, Speaking: Welcoming visitors, Car hire at an airport, Writing: Arrival information
4.  Language spot: Greeting and introducing
5. A place to stay, Grzegorz Rosinski
6. Customer care: Welcoming guests
7. Find out: Survey about hotels
8. Listening: Registration procedures, The staff structure of hotels, Reading: Client perceptions of hotels, Hotel services, Speaking: Registering new arrivals, Tell me where, Writing: Hotel information, Language spot: Where things are, Vocabulary: New arrivals
9. Tourist information services, Copenhagen TIC
10.  Customer care: Assessing customers types, Find out: Information services in your city/region
11.  Reading: Tourist information centres, Liverpool, Speaking: Giving information, Writing: Recommendations
12. Language spot: Giving directions and prepositions of movement, Recommending and promoting, Vocabulary: Information types

Letní semestr 2022/2023

1.      Holiday rep, Ameli Destville

2.      Customer care: Have you got the right attitude?

3.      Find out: Tipping, Listetning: A rep for all seanos, Welcome to paradise!

4.      Reading: Resort representant, Tips on tipping, Speaking: A day in the life of…, A welcoming talk, Writing: Local tips, Language spot: Advice and obligation, Vocabulary: Holiday health

5.      Eating out, CN Tower, Toronto

6.      Customer care: What do you say?, Find out: Regional food/food festivals, Reading: Food tourism, The traveler’s guide to Turkish food, Speaking: Taking an order, I’m very sorry

7.      Writing: The food of my region, Language spot: Describing food, relative clauses who, which and that, Vocabulary: Food, ingeredients and preparation

8.      Rural tourism, Eduardo Barosso, Customer care: Encouriging customers to be sensitive to the environment

9.      Find out: A country that offers rural tourism

10.  Listening: Local people and rural tourism, Checking in at a campsite, Forecasting the weather, Reading: Ask someone who has been there, Welcome!, Speaking: Receiving campers, Giving information about the weather, Writing: Welcome, Bienvenue, Wilkommen

11.  Language spot: Making predictions

12.  Vocabulary: Resources for rural tourism, Weather words

Zimní semestr 2023/2024

1.      Attractions and events, Alcatraz, Customer care: Different cultures, different responses

2.      Find out: Four attractions in your country, Listening: Describing a festival, Reading: Trends in visitor attractions, Two top Paris attractions, Speaking: Bringing attractions to life

3.      Writing: Three festivals, Language spot: The passive, Vocabulary: Types of visitor attractions, Architectural features, People and facilities at attractions

4.      On tour, Lucy Tovchikh

5.      Customer care: Personal appearance, Find out: Job opportunities/training/qualifications for tour guides

6.      Listening: From tour guide to tour manager, Practicalities on tour, Problems on tour, Reading: Three tours, Speaking: Checking the schedule, Coach tour role-play, What would you say?, Writing: Preparing notes for commentaries

7.      Language spot: Explaining arrangements, Language of calming and dealing with a crisis, Vocabulary: Standards of performance

8.      Hotel entertainment, MGM Grand Las Vegas, Customer care: Customers of all ages, Find out: Activities for different age groups

9.      Listening: Making a water ball, Getting the job, Reading: What’s on today?, Working with kids

10.   Speaking: Preparing a daily programme, Getting kids to make things

11.  Writing: Email application, Language spot: Indefinite pronouns, Helping kids to make things

12.  Vocabulary: Something for everyone, The perfect worker

Letní semestr 2023/2024

1.      Specialised tourism, Photoventures

2.      Customer care: Cross-cultural misunderstandings, Find out: Specialised tourism in your region

3.      Listening: Special request, Disability access, Reading: What is niche tourism?

4.      Speaking: Four specialized tours, Preparing and running a specialized tour, Writing: Report on specialized tourism, Language spot: Responding to special requests, Identifying and checking special needs, Vocabulary: Describing disability

5.      Business travel, Metropolitan Hotel Nikko New Delhi, Customer care: Cultural awareness

6.      Find out: Business travel in your country, Listening: The needs of the business traveler, Reading: Culture guide, Business travel and the tourism industry, Speaking: Comparing conference centres

7.      Writing: A conference enquiry, Language spot: Describing dimensions, capacity and facilities,  Vocabulary: Business travel terms, Conference equipment and facilities

8.      Checking out, Abdol Sadeghi, Customer care: Quality standards

9.      Find out: Receptionist duties

10.  Listening: Life in the front office, Common problems, Can I have my bill?, Reading: Check-out procedures, Unsolicited feedback, Speaking: Solving problems, Checking guests out

11.  Writing: Reporting to the manager, Language spot: Responding to problems